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Practice emotional intelligence to manage strong emotions from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
In high-stakes conversations, emotions can run high, leading to challenges in communication. Emotional intelligence plays a crucial role in managing these strong emotions effectively. By being aware of your own emotions and those of others, you can navigate difficult conversations more skillfully. One key aspect of emotional intelligence is self-awareness. This involves recognizing your own emotions and understanding how they can impact your behavior and communication. By taking the time to reflect on your feelings before engaging in a crucial conversation, you can better control your emotional responses and prevent them from derailing the discussion. Another important component of emotional intelligence is self-regulation. This means being able to manage your emotions and impulses in a productive manner. When faced with strong emotions during a crucial conversation, it is essential to s...
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