Avoid making assumptions about the other person's intentions from "summary" of Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in crucial conversations, it is essential to refrain from jumping to conclusions about the intentions of the other person. Assuming that we know what someone else is thinking or feeling can lead to misunderstandings and conflict. Instead, it is important to approach the conversation with an open mind and a willingness to listen and ask questions to clarify any uncertainties.
By avoiding assumptions about the other person's intentions, we create a space for genuine dialogue and understanding to take place. This allows both parties to share their perspectives and concerns without being hindered by preconceived notions. It also demonstrates respect for the other person's autonomy and agency, acknowledging that they have their own reasons and motivations for their action...
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