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Listen actively to understand, not to respond from "summary" of Crucial Conversations by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
The key to successful communication lies in the art of listening. However, it is not just about hearing the words being spoken; it is about truly understanding the message being conveyed. When engaging in crucial conversations, it is crucial to approach the interaction with the intention of comprehending the other person's perspective, feelings, and concerns. This requires actively listening with an open mind and a willingness to set aside preconceived notions or biases. To listen actively means to focus on the speaker without allowing distractions or personal agendas to interfere. It involves making a conscious effort to tune in to both the verbal and nonverbal cues being expressed. By paying attention to not just the words spoken but also the tone of voice, body language, and emotions being conveyed, one can gain a deeper understanding of the underlying mess...
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