Use facts and evidence to support your concerns from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When dealing with difficult conversations, it is important to back up your concerns with facts and evidence. By presenting concrete information, you can demonstrate the validity of your point of view and increase the likelihood of reaching a resolution. Facts and evidence serve as the foundation for your argument, providing a solid basis for your concerns. They act as objective data points that support your perspective and give weight to your position. In crucial confrontations, emotions can run high and tensions may escalate quickly. By relying on facts and evidence, you can steer the conversation towards a more rational and productive exchange. Instead of letting emotions dominate the discussion, you can bring the focus back to the facts at hand. This helps in mainta...
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