Look for common ground and shared goals from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When you find yourself in a crucial confrontation with someone, it's important to remember that the goal is not to win or to prove the other person wrong. Instead, the goal should be to find common ground and shared goals that can lead to a resolution that benefits both parties. By focusing on what you have in common and what you both ultimately want to achieve, you can create a more collaborative and productive conversation. Looking for common ground can help you establish a sense of connection with the other person, which can make them more open to listening to your perspective. When you show that you are willing to find areas of agreement and work towards a mutually beneficial outcome, you can build trust and rapport with the other person. This can make it easier to address the issues at hand and come to a resolution that satisfies both parties. Shared goals can serve as a guiding light during a crucial confrontation, helping you stay focused on what really matters. By identifying the common objectives that you and the oth...
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