Listen actively to the other person's perspective from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Active listening is a critical skill in any crucial confrontation. When you take the time to listen actively to the other person's perspective, you show them that you value their opinions and feelings. This can help to defuse the tension and create a more positive environment for the conversation. Active listening involves more than just hearing the words that the other person is saying. It requires you to fully engage with what they are saying, both verbally and non-verbally. This means making eye contact, nodding your head, and providing verbal ...
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