Acknowledge any valid points made by the other person from "summary" of Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
When engaging in a crucial confrontation, it is important to listen actively and acknowledge any valid points made by the other person. This demonstrates that you are open to understanding their perspective and are willing to consider their viewpoint. By acknowledging their valid points, you show respect for their opinions and create a more collaborative environment for the conversation. Acknowledging the other person's valid points can help de-escalate the situation and prevent it from turning into a heated argument. It shows that you are willing to find common ground and work towards a resolution together. By acknowledging their points, you validate their feelings and show that you...
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