Shift from blame to problemsolving from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
When faced with a problem or a violation of expectations, our natural inclination is often to assign blame. We look for someone to hold accountable for what went wrong, and this blame game can quickly escalate into a negative and unproductive cycle. Instead of focusing on finding fault, it is more effective to shift our mindset towards problem-solving. By shifting from blame to problem-solving, we can address the issue at hand in a constructive and proactive manner. This shift requires us to move away from pointing fingers and towards finding solutions. Rather than getting caught up in assigning fault, we should focus ...
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