Discuss bad behavior directly and respectfully from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
When addressing bad behavior, it is essential to have a direct and respectful conversation with the person involved. This means speaking honestly and openly about the behavior that is causing concern, without beating around the bush or sugarcoating the issue. By being direct, you can ensure that there is no ambiguity about what behavior needs to change and why it is problematic. However, being direct does not mean being confrontational or aggressive. It is crucial to approach the conversation with respect and empathy, acknowledging the other person's perspective and feelings. This can help create a safe and non-threatening environment for the discussion, increasing the likelihood of a positive outcome. One way to maintain respect during the conversation is to focus on the behavior itself rather than making personal attacks. By framing the discussion in terms of the behavior's impact and consequences, you can keep the conversation constructive and avoid escalating tensions. This approach can help the other person understand the reasons behind the feedback and be more receptive to change. It is also important to listen actively during the conversation, allowing the other person to share their perspective and feelings. This can help build trust and rapport, increasing the chances of a successful resolution. By acknowledging their point of view and demonstrating empathy, you can work together to find a solution that addresses the behavior in a way that is acceptable to both parties.- Discussing bad behavior directly and respectfully is a key component of addressing and resolving conflicts. By being honest and open about the behavior in question, while also showing empathy and respect towards the other person, you can create a positive and productive dialogue that leads to meaningful change.
