Address broken commitments promptly from "summary" of Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
Addressing broken commitments promptly is crucial in maintaining trust and accountability in any relationship or organization. When commitments are not met, it can lead to frustration, disappointment, and a breakdown in communication. It is important to address these broken commitments promptly to prevent further damage and ensure that expectations are clarified and met in the future. When addressing broken commitments, it is essential to approach the situation with a calm and respectful demeanor. Avoiding blame or criticism can help create a safe space for dialogue and resolution. By focusing on the specific behavior or commitment that was not met, you can work towards finding a solution together. It is also important to communicate the impact of the broken commitment on you or others involved. This can help the other party understand the consequences of their actions and the importance of fulfilling their commitments. By sharing your feelings and concerns in a non-confrontational manner, you can encourage open and honest communication. In addition, it is crucial to work towards finding a solution or making amends for the broken commitment. This may involve renegotiating the commitment, setting new expectations, or finding alternative ways to fulfill the original commitment. By actively working towards resolution, you can rebuild trust and strengthen the relationship moving forward.- Addressing broken commitments promptly is about taking responsibility for your actions and working towards finding a solution that is satisfactory for all parties involved. By approaching the situation with empathy, respect, and a willingness to communicate openly, you can navigate through challenges and maintain accountability in your relationships and organizations.
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