Trust can be built or broken through conversations from "summary" of Conversational Intelligence by Judith E. Glaser
Trust is a fragile entity that can be easily built or broken through the power of conversations. When we engage in dialogue with others, we have the ability to either strengthen the bonds of trust or weaken them. The way we communicate, both verbally and non-verbally, plays a significant role in shaping the level of trust in any relationship. Conversations have the power to create a sense of connection and understanding between individuals. When we engage in open, honest, and respectful dialogue, we signal to others that we value their perspectives and are willing to listen to their thoughts and feelings. This type of communication fosters an environment of trust, where people feel safe to express themselves and share their ideas without fear of judgment or criticism. On the other hand, conversations that are marked by deception, manipulation, or lack of empathy can erode trust quickly. When we engage in conversations that are insincere, dismissive, or confrontational, we send signals to others that we are not interested in building a trusting relationship. This can lead to misunderstandings, conflict, and ultimately, a breakdown in trust. It is essential to be mindful of the impact our conversations have on the level of trust in our relationships. By approaching dialogue with a sense of curiosity, empathy, and authenticity, we can create an environment where trust can flourish. When we listen actively, communicate clearly, and show respect for others' perspectives, we demonstrate our commitment to building trust through conversations.
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