Training programs should focus on both verbal and written communication skills from "summary" of Contextual Communication Organization & Training by Diane M. Hoffmann
Training programs should place equal emphasis on developing both verbal and written communication skills. Verbal communication involves the use of spoken language to convey messages, whether in face-to-face conversations, presentations, or phone calls. On the other hand, written communication refers to the use of written words to transmit information, such as emails, reports, memos, or messages. It is essential for individuals to be proficient in both forms of communication as they serve different purposes and are used in various contexts. Verbal communication allows for immediate feedback and clarification, while written communication provides a record of information that can be referred to later. By honing both verbal and written communication skills, individuals can effectively express themselves and ensure their messages are clearly understood by others. Training programs that focus solely on verbal communication skills may neglect the importance of written communication in today's digital age. With the widespread use of emails, chat platforms, and social media, written communication has become increasingly prevalent in professional settings. Employees must be able to compose clear and professional written messages to effectively communicate with colleagues, clients, and stakeholders. Furthermore, mastering written communication skills can help individuals convey complex information in a structured and organized manner. This is particularly crucial in business environments where written reports, proposals, and documentation play a significant role in decision-making processes. Training programs need to equip participants with the necessary skills to craft coherent written messages that are easy to understand and free of errors.- Training programs should recognize the importance of both verbal and written communication skills in fostering effective communication in organizational settings. By providing opportunities for individuals to enhance their proficiency in both forms of communication, organizations can improve overall communication effectiveness and facilitate better collaboration among team members.
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