The tone of voice impacts message delivery from "summary" of Skill in Communication by David D. Acker
The way in which the words are spoken can greatly influence how a message is perceived by the listener. The tone of voice used during communication plays a significant role in conveying the intended meaning effectively. The tone of voice can convey emotions, attitudes, and intentions that words alone may not fully capture. When speaking, individuals have the ability to adjust their tone to match the context and purpose of the message. A warm and enthusiastic tone can help to engage the listener and create a sense of excitement or positivity. Conversely, a cold or harsh tone may alienate the listener and detract from the message being communicated.
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