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Conflict resolution is a vital aspect of interpersonal skills from "summary" of Comunicação e habilidades interpessoais by Robert Larson
Conflict resolution is a critical component of effective interpersonal communication. When conflicts arise between individuals, it is essential to address them in a constructive and respectful manner. Conflict resolution involves identifying the root causes of the conflict, communicating openly and honestly with the other party, and working together to find a mutually acceptable solution. One key aspect of conflict resolution is active listening. By actively listening to the other person's perspective, individuals can gain a better understanding of the underlying issues and work towards a resolution that satisfies both parties. Active listening involves fully engaging with the other person, asking clarifying questions, and reflecting back what has been said to ensure mutual understanding. Another important aspect of conflict resolution is empathy. Empathy involves putting oneself in the other person's shoes and understanding their...
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