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It is important to practice active listening in communication from "summary" of Comunicação assertiva by Camila Benatti,Andrea Becker
Active listening is a fundamental aspect of effective communication. This skill goes beyond just hearing the words spoken by the other person; it involves truly understanding their message and demonstrating empathy. When we practice active listening, we show the speaker that we are fully present and engaged in the conversation. This not only helps to build trust and rapport but also ensures that the message is received accurately. One key element of active listening is giving the speaker our full attention. This means putting aside distractions such as phones or other thoughts and focusing on what the speaker is saying. By maintaining eye contact, nodding, and providing verbal cues, we signal to the speaker that we are actively listening. ...
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