Build trust and rapport through authentic communication from "summary" of Coach the Person, Not the Problem by Marcia Reynolds
To build trust and rapport through authentic communication, you must be willing to be vulnerable and share your own experiences and emotions. This level of openness allows the other person to see you as a real person, not just someone trying to help them. When you are genuine in your interactions, the other person is more likely to open up and share their own thoughts and feelings. Authentic communication also involves active listening and showing empathy towards the other person. By truly listening to what they are saying and trying to understand their perspective, you can create a deeper connection. Empathy involves not only understanding the other person's emotions but also expressing that understanding in a way that resonates with them. In addition to being open and empathetic, authentic communication requires you to be present in the moment. This means giving the other person your full attention and focusing on what they are saying without being distracted by other thoughts or emotions. By being fully present, you can better understand the other person's needs and concerns. Furthermore, authentic communication involves being curious and asking thoughtful questions. This shows the other person that you are interested in them as a person and that you value their thoughts and opinions. By asking open-ended questions and listening to the answers without judgment, you can encourage the other person to explore their own thoughts and feelings more deeply.- Building trust and rapport through authentic communication is about creating a safe and supportive environment where both parties feel comfortable sharing their true selves. By being open, empathetic, present, and curious in your interactions, you can establish a strong connection with the other person and help them feel heard and understood.
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