Servicelevel agreements define performance guarantees from "summary" of Cloud Computing For Dummies by Judith S. Hurwitz,Daniel Kirsch
Service level agreements (SLAs) are essential components of cloud computing contracts that outline the performance guarantees between a cloud service provider and a customer. These agreements establish the expectations for the quality of service that will be delivered, including metrics such as uptime, response times, and availability. By defining performance guarantees in SLAs, both parties have a clear understanding of what to expect from the cloud service. This helps manage expectations and ensures that the service provider is held accountable for meeting the agreed-upon standards. Without SLAs, there is a risk of misunderstandings and disputes arising over performance issues. SLAs typically include specific m...
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