Acknowledge the role of human error in complex systems from "summary" of Black Box Thinking by Matthew Syed
When examining complex systems, one must be willing to confront the uncomfortable truth that human error plays a significant role in their failures. This acknowledgment is crucial in order to truly understand the root causes of these failures and work towards preventing them in the future. In many cases, there is a tendency to blame external factors or circumstances for mishaps within a complex system, rather than looking inward at the potential for human error. This can be a dangerous oversight, as it prevents us from addressing the underlying issues that may be contributing to these failures. By acknowledging the role...
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