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Empathy fosters understanding in communication from "summary" of A tecnica da comunicação humana by Jose Roberto Whitaker Penteado
Empathy, the ability to understand and share the feelings of others, plays a crucial role in communication. When we empathize with someone, we put ourselves in their shoes, seeing the world from their perspective. This allows us to better understand their thoughts, emotions, and motivations, which are essential for effective communication. By cultivating empathy, we create a connection with the other person, showing them that we care about their experiences and feelings. This connection is vital for building trust and rapport in any interaction. When we show empathy, we validate the other person's experiences and demonstrate that we are truly listening and ...
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