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Prioritize customer satisfaction from "summary" of You, Inc by Harry Beckwith
Putting the customer first isn't just a slogan, it's a fundamental principle that can make or break a business. When you make customer satisfaction your top priority, everything else falls into place. Your products, your marketing, your operations - they all need to revolve around the customer. Without happy customers, there is no business. Customer satisfaction isn't just about making sure your products work as they should. It's about going above and beyond to meet your customers' needs and expectations. This means providing excellent customer service, listening to feedback, and constantly looking for ways to improve. It's about building relationships with your customers, earning their trust, and making them feel val...
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