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Value feedback as a tool for continuous improvement from "summary" of What the CEO Wants You to Know by Ram Charan
Understanding what customers truly value is the cornerstone of any successful business strategy. Feedback is not merely a collection of opinions; it is a powerful mechanism to drive improvement. When organizations actively seek and embrace feedback, they tap into a goldmine of insights that can guide decisions and refine processes. Listening to customers helps to identify what aspects of a product or service resonate with them and what areas fall short. This information serves as a compass, directing teams toward enhancements that matter most. It encourages a culture of openness, where employees feel empowered to voice their observations and suggestions based on frontline experiences. This dynamic fosters innovation, as employees are...
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