Use verbal judo to disarm heated exchanges from "summary" of Verbal Judo by George J. Thompson,PhD
When things get heated in a conversation, it can be difficult to know how to handle the situation without escalating it further. This is where the concept of using verbal judo comes into play. Verbal judo is a way of using words to disarm the other person and prevent the situation from getting out of control. One key aspect of verbal judo is learning how to stay calm and composed, even when the other person is being aggressive or confrontational. By keeping a level head, you can avoid getting caught up in the emotions of the moment and respond in a more rational and thoughtful manner. Another important aspect of verbal judo is learning how to listen actively to the other person's concerns and grievances. By showing that you are truly listening to what they have to say, you can help them feel heard and understood, which can go a long way towards diffusing tension. One technique that is often used in verbal judo is the art of redirection. This involves acknowledging the other person's feelings and concerns, while also steering the conversation towards a more productive and positive direction. By focusing on finding common ground and working towards a solution, rather than getting caught up in arguing and fighting, you can help to de-escalate the situation.- The key to using verbal judo to disarm heated exchanges is to approach the situation with empathy, understanding, and a willingness to find common ground. By staying calm, listening actively, and redirecting the conversation towards a more positive outcome, you can help to diffuse tension and resolve conflicts in a more peaceful and constructive manner.
