Communicate effectively to deescalate conflicts from "summary" of Verbal Judo by George J. Thompson,PhD
To effectively deescalate conflicts, it is crucial to master the art of communication. Words have the power to either escalate a situation or defuse it. By choosing our words carefully and delivering them in a calm and respectful manner, we can prevent conflicts from spiraling out of control. One key aspect of effective communication is active listening. When we listen attentively to the other person's concerns, we show them that we value their perspective. This can help to reduce their anger and frustration, making it easier to find a resolution to the conflict.
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