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Mental models shape user understanding from "summary" of Universal Principles of Design, Revised and Updated by William Lidwell,Kritina Holden,Jill Butler
Mental models are cognitive constructs that help individuals understand how things work. These mental models are shaped by a variety of factors, including past experiences, cultural background, and personal beliefs. When it comes to user interfaces, mental models play a crucial role in how users interact with and make sense of a system. For designers, understanding the mental models that users bring to the table is essential. By aligning the design of a product or system with users' mental models, designers can create a more intuitive and user-friendly experience. This alignment can help reduce cognitive load and make it easier for users to navigate a system without getting confused or frustrated. Conversely, when a design diverges too far...
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