Practice active listening and empathy from "summary" of Think Like A CEO by Byron Morrison
Active listening and empathy are two crucial skills that every CEO must possess. They are not just buzzwords thrown around in management books, but rather essential tools that can make or break a leader. Active listening involves fully concentrating on what is being said rather than just passively hearing the words. It means paying attention not only to the content of the message but also to the tone, body language, and emotions behind it. By doing so, a CEO can truly understand the needs, concerns, and motivations of their employees, clients, and stakeholders. Empathy, on the other hand, goes hand in hand wi...
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