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Using paraphrasing can help confirm understanding and show empathy from "summary" of The Wisdom of Listening by Mark Brady
When we engage in active listening by paraphrasing what someone has said, we demonstrate to them that we are truly trying to understand their perspective. By restating their words in our own language, we show that we are paying attention and are making an effort to comprehend the message they are conveying. This confirmation of understanding can be incredibly powerful in building trust and rapport with the speaker. Paraphrasing not only confirms our understanding of the speaker's words but also helps us show empathy towards them. When we paraphrase, we are essentially stepping i...
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