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Silence can be a powerful tool in the listening process from "summary" of The Wisdom of Listening by Mark Brady

Silence is often seen as merely the absence of sound, a void to be filled with words or noise. However, in the context of listening, silence can be a potent tool in its own right. When we allow ourselves to remain silent during a conversation, we create space for the other person to speak freely and openly. This silence can serve as a supportive container for the speaker's words, allowing them to express themselves without interruption or judgment. In our fast-paced and noisy world, the act of listening has become a rare and precious gift. By cultivating the ability to listen in silence, we can offer others the opportunity to be truly heard and understood. This form of deep listening goes beyond simply hearing the words being spoken; it involves being fully present and attuned t...
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    The Wisdom of Listening

    Mark Brady

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