Active listening involves both verbal and nonverbal communication from "summary" of The Wisdom of Listening by Mark Brady
Active listening goes beyond simply hearing words spoken by another person. It involves a deep engagement with both verbal and nonverbal cues in order to truly understand the speaker's message. Verbal communication includes the words spoken by the speaker, while nonverbal communication encompasses things like body language, facial expressions, and tone of voice. Both forms of communication work together to provide a more complete picture of what the speaker is trying to convey.
When we actively listen, we pay attention not only to the words being spoken but also to the speaker's body language and tone of voice. For example, a person may say they are fine, but their crossed arms and furrowed brow may indicate otherwise. By being attuned to these nonverbal cues, we can better understand the speaker's true feelings and intentions. This allows us to respond in a more empathetic and supportive manner.
Verbal and nonverbal...
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