Trust is the ultimate shortcut to effectiveness and efficiency from "summary" of The SPEED of Trust by Stephen R. Covey,Rebecca R. Merrill
Trust is not just a nice-to-have soft social virtue; it is a hard economic driver that directly impacts the bottom line. When trust goes up in a relationship or on a team, speed goes up and costs go down. As trust declines, speed declines and costs rise. It's that simple, that real. Trust is the operating system of our lives. It is not a nice-to-have, it is a must-have. It's a competency that can be developed and increased or eroded and destroyed. Without trust, communication breaks down, cooperation breaks down, and progress stops. Trust is the glue of life and the foundation of all relationships, personal and professional.
When trust is present in any relationship, it operates as a dividend, a performance multiplier. It creates a high-trust dividend. When trust is low, however, it acts as a tax, a trust tax, and can become a performance multiplier in the opposite direction. The ability to establish, grow, extend, and restore trust with all stakeholders—customers, employees, business partners, investors, and the community—is the key leadersh...
