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Tone of voice and body language must convey the same message from "summary" of The Silent Language of Leaders by Carol Kinsey Goman, Ph.D.
Think of a time when someone told you one thing, but their tone of voice or body language conveyed a completely different message. Wasn't it confusing? This is a common occurrence in the realm of communication, especially in leadership. When leaders fail to align their tone of voice and body language with the message they are trying to convey, it creates a disconnect that can lead to misunderstandings and mistrust. Imagine a leader saying, "I am confident in our team's ability to meet this deadline," but their voice quivers and their body language appears tense. This inconsistency sends mixed signals to their team, causing doubt and uncertainty. On the flip side, when a leader's tone of voice and body language are in sync with the message they are delivering, it enhances their credibility and inspires trust. For example, if a leader expresses excitement about a new pr...
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