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Nonverbal cues can influence perception and decisionmaking from "summary" of The Silent Language of Leaders by Carol Kinsey Goman, Ph.D.
The way we communicate nonverbally can have a significant impact on how others perceive us and the decisions they make about us. Our body language, facial expressions, gestures, and tone of voice all play a role in shaping the opinions of those around us. These nonverbal cues can convey confidence, trustworthiness, authority, and other important traits that influence how we are perceived in the workplace and in other social settings. When leaders are aware of the power of nonverbal communication, they can use it to their advantage to enhance their leadership presence and influence others. By paying attention to their own body language and facial expressions, leaders can project confidence and credibility, inspiring trust and respect in their followers. They can also use nonverbal cues to establish rapport with others, build stronger relationships, and create a positive, inclusive work environment. On the other hand, if leaders are not mindful of their nonverbal behavior, they may inadvertently send mixed signals or create barriers to effective communication. For example, a leader who avoids eye contact or fidgets nervously during a presentation may appear insecure or unprepared, undermining their credibility and authority. Similarly, a leader who speaks in a monotone voice or fails to show enthusiasm for their ideas may struggle to engage and motivate their team. In addition to influencing how others perceive us, nonverbal cues can also affect the decisions people make about us. Research has shown that people tend to rely more on nonverbal cues than verbal cues when forming impressions of others. This means that even if we say all the right things, our body language and tone of voice may convey a different message that can sway someone's opinion of us.- We can improve our ability to connect with others, build trust and credibility, and ultimately become more effective leaders. By being mindful of our nonverbal cues and how they are perceived by others, we can enhance our communication skills, strengthen our relationships, and achieve greater success in our professional and personal lives.
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