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Nonverbal communication plays a role in building relationships from "summary" of The Silent Language of Leaders by Carol Kinsey Goman,Ph.D.
Nonverbal communication is a powerful tool that leaders can use to build relationships with their teams. Our nonverbal cues, such as facial expressions, gestures, and body language, often communicate more than our words do. In fact, research shows that nonverbal signals can make up as much as 93% of our overall communication. This means that our nonverbal behavior can have a significant impact on how others perceive us and how they feel about us. When leaders are able to effectively use nonverbal communication to build relationships, they are better able to establish trust, inspire confidence, and foster connection with their teams. For example, making eye contact, offering a genuine smile, and using open body language can make team members feel valued and respected. On the other hand, avoiding eye contact, frowning, or c...
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