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Nonverbal communication can impact decisionmaking processes from "summary" of The Silent Language of Leaders by Carol Kinsey Goman,Ph.D.
Nonverbal communication - the silent language that leaders use to influence and persuade others - plays a critical role in the decision-making process. When leaders are making decisions, they often rely on more than just the words being spoken. They pay attention to the nonverbal cues given off by others, such as facial expressions, gestures, posture, and tone of voice. These nonverbal cues can convey a wealth of information that may not be expressed verbally. For example, a leader may notice a team member's nervous fidgeting during a presentation, which could indicate a lack of confidence in their ideas. This nonverbal signal could impact the leader's decision-making process by causing them to question the team member's credibility or expertise. In addition, nonverbal communication can also influence the dec...
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