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Nonverbal communication can impact decisionmaking processes from "summary" of The Silent Language of Leaders by Carol Kinsey Goman,Ph.D.
Nonverbal communication - the silent language that leaders use to influence and persuade others - plays a critical role in the decision-making process. When leaders are making decisions, they often rely on more than just the words being spoken. They pay attention to the nonverbal cues given off by others, such as facial expressions, gestures, posture, and tone of voice. These nonverbal cues can convey a wealth of information that may not be expressed verbally. For example, a leader may notice a team member's nervous fidgeting during a presentation, which could indicate a lack of confidence in their ideas. This nonverbal signal could impact the leader's decision-making process by causing them to question the team member's credibility or expertise. In addition, nonverbal communication can also influence the decision-making process by shaping the perceptions and attitudes of those involved. When a leader displays confidence, openness, and authenticity through their nonverbal signals, they can inspire trust and respect in their team members. This, in turn, can lead to more effective decision-making processes as team members are more likely to support and implement the decisions made by a leader they trust and respect. On the other hand, nonverbal cues that convey uncertainty, defensiveness, or insincerity can erode trust and undermine the decision-making process. If a leader appears hesitant or closed off during a discussion, team members may question their leadership abilities and be less willing to follow their lead. This lack of trust can lead to conflicts, resistance, and ultimately, poor decision-making outcomes.- Nonverbal communication is a powerful tool that leaders can use to influence the decision-making process. By paying attention to the nonverbal cues given off by others and being mindful of the signals they are sending, leaders can create an environment of trust, collaboration, and respect that enhances the quality of decision-making within their teams.
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