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Leaders should be conscious of their tone of voice from "summary" of The Silent Language of Leaders by Carol Kinsey Goman,Ph.D.

Leaders must recognize the power of their voice in influencing others. The tone of voice can convey a range of emotions, from warmth and empathy to authority and decisiveness. It is crucial for leaders to be aware of how their tone of voice can impact their message and the overall perception of their leadership style. When leaders speak with a calm and reassuring tone, it can help establish trust and create a sense of security among their team members. Conversely, a harsh or condescending tone can alienate others and damage relationships. Furthermore, the tone of voice can reveal underlying emotions and attitudes that leaders may not be consciously aware of. For example, a defensive or aggressive tone may indicate unresolved issues or insecurities that need to be addressed. By paying attention to their tone of voice, leaders can gain valuable insights into their own emotional state and use this awareness to improve their communication with others. In addition, the tone of voice can also influence how information is received and interpreted by others. A confident and assertive tone can enhance the credibility of a leader's message, while a hesitant or uncertain tone may lead to doubt and confusion. Leaders who are mindful of their tone of voice can adjust it accordingly to ensure that their message is conveyed effectively and received positively by their audience.
  1. The tone of voice is a powerful tool that leaders can use to communicate their intentions, emotions, and values. By being conscious of their tone of voice, leaders can cultivate stronger relationships, inspire trust and confidence, and ultimately, lead more effectively.
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The Silent Language of Leaders

Carol Kinsey Goman

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