Aligning verbal and nonverbal communication is essential for credibility from "summary" of The Silent Language of Leaders by Carol Kinsey Goman, Ph.D.
To be seen as credible and trustworthy, it is crucial for leaders to align their verbal and nonverbal communication. This means ensuring that what you say matches with how you say it. Inconsistencies between verbal and nonverbal cues can lead to confusion and mistrust among your audience. People are naturally inclined to pay more attention to nonverbal cues, such as body language and facial expressions, than to verbal cues. Therefore, it is essential to be mindful of how you are coming across through your nonverbal communication.
When verbal and nonverbal messages are not aligned, it can create a sense of dissonance in the minds of your audience. They may feel that something is off or not quite right, even if they are unable to pinpoint exactly what it is. This can undermine you...
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