Use active listening to understand and address concerns from "summary" of The Secrets of Facilitation by Michael Wilkinson
Active listening is a crucial skill for facilitators to possess when aiming to understand and address concerns within a group. It involves truly focusing on what the speaker is saying, both verbally and nonverbally, without allowing distractions to interfere. By actively listening, the facilitator demonstrates respect and empathy towards the individual sharing their concerns. This concept goes beyond simply hearing the words being spoken. It requires the facilitator to pay attention to the speaker's tone of voice, body language, and emotions in order to fully grasp the underlying message. Active listening involves providing feedback to the speaker, such as paraphrasing or summarizing what has been said, to ensure mutual understanding. By actively liste...
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