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Provide excellent customer service from "summary" of The Sales Bible by Jeffrey Gitomer
Providing excellent customer service is not just a good idea - it's essential to your success as a salesperson. Every interaction you have with a customer is an opportunity to build trust, loyalty, and ultimately, make a sale. To provide excellent customer service, you must first understand your customer's needs and wants. This means listening carefully to what they are saying, asking thoughtful questions, and paying attention to their body language. By truly understanding your customer, you can tailor your approach to meet their specific needs and exceed their expectations. In addition to understanding your customer, it's also important to be responsive and reliable. This means responding to emails and phone calls promptly, following through on promises, and keeping your customer informed every step of the way. By being reliable, you demonstrate that you valu...
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