Avoid escalation and confrontation from "summary" of The Power of A Positive No by William Ury
The key to asserting your boundaries effectively is to avoid escalating the conflict or getting into a confrontation. By keeping your emotions in check and approaching the situation with a calm and composed demeanor, you are more likely to reach a mutually agreeable solution. When faced with a challenging situation, it is important to stay centered and focused on your objectives. This means not allowing yourself to be drawn into unnecessary arguments or power struggles. By maintaining your composure, you can prevent the situation from spiraling out of control and find a way to address the issue constructively. By avoiding escalation and confrontation, you are able to create a safe space for dialogue and n...
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