Provide ongoing support and followup after the sale from "summary" of The New Strategic Selling by Robert B. Miller,Stephen E. Heiman,Diane Sanchez,Tad Tuleja
In the world of selling, the process does not end once the sale is made. Providing ongoing support and follow-up after the sale is crucial in maintaining a strong relationship with the customer. This ongoing support shows the customer that you value their business and are committed to their satisfaction.
After the sale is made, it is important to follow up with the customer to ensure that they are satisfied with their purchase. This can be done through a simple phone call or email, asking if they have any questions or concerns. By taking the time to check in with the customer, you show that you care about their experience and are dedicated to providing excellent customer service.
In addition to following up with the customer, it is important to pr...
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