Empathy is a key trait for effective leadership from "summary" of The Making of a Manager by Julie Zhuo
Empathy is not just a soft skill or a nice-to-have quality in a leader. It is a fundamental trait that can make or break a manager's ability to connect with their team and inspire them to do their best work. When a manager lacks empathy, they may find it difficult to understand the needs, feelings, and perspectives of their team members. This can lead to miscommunication, conflict, and ultimately, a lack of trust within the team. Effective leadership requires the ability to put oneself in another person's shoes, to see the world from their perspective, and to respond with compassion and understanding. This is especially important in times of conflict or stress when emotions can run high, and tensions can escalate quickly. A manager who lacks empathy may struggle to de-escalate conflicts, build consensus, or create a sense of psychological safety within the te...
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