Validation and understanding are crucial in listening from "summary" of The Lost Art of Listening, Third Edition by Michael P. Nichols,Martha B. Straus
Validation and understanding are indeed crucial in the process of effective listening. When we validate someone's feelings or experiences, we are acknowledging their perspective as valid and important. This helps the speaker feel heard and respected, which in turn encourages them to open up further. Validation can be as simple as saying "I can see how that would be difficult for you" or "I understand why you feel that way." It shows empathy and creates a connection between the listener and the speaker. Understanding is also a key component of listening. When we truly understand where someone is coming from, we are better able to respond in a meaningful and supportive way. Understanding involves not jus...
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