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Listening to silence is also part of the listening process from "summary" of The Lost Art of Listening, Third Edition by Michael P. Nichols,Martha B. Straus

When we think of listening, we often focus on hearing words and understanding their meaning. However, true listening goes beyond simply hearing what is being said. It involves paying attention to the nonverbal cues and the pauses in conversation. Silence, in particular, plays a crucial role in the listening process. Silence is not merely the absence of speech; it is a powerful form of communication in itself. In moments of silence, a speaker may convey emotions, uncertainty, or contemplation. By listening to these silences, we can gain a deeper understanding of what is left unsaid. It allows us to tune into the speaker's emotions and thoughts, providing valuable insights into their inner world. Listening to silence requires patience and attentiveness. It involves being comfortable with moments of quiet and resisting the urge to fill in the gaps with our own words. By embracing silence, we create a space for the...
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    The Lost Art of Listening, Third Edition

    Michael P. Nichols

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