Empathy is a key component of active listening from "summary" of The Lost Art of Listening, Third Edition by Michael P. Nichols,Martha B. Straus
In the process of active listening, empathy plays a crucial role. Empathy involves putting oneself in the shoes of the speaker and trying to understand their perspective, feelings, and experiences. By being empathetic, we can connect with the speaker on a deeper level and show them that we truly care about what they have to say. When we practice empathy while listening, we are able to validate the speaker's emotions and experiences. This validation can make the speaker feel heard and understood, which can strengthen the bond between the listener and the speaker. Empathy also helps us to respond to the speaker in a way that is sensitive and respectful, enhancing the quality of the communication and fostering a sense of trust and openness. ...
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