Emotional intelligence plays a role in effective listening from "summary" of The Lost Art of Listening, Third Edition by Michael P. Nichols,Martha B. Straus
Emotional intelligence is a key factor in effective listening. When we are emotionally intelligent, we are better able to understand and manage our own emotions, as well as recognize and empathize with the emotions of others. This ability allows us to connect more deeply with the speaker and truly hear what they are saying. When we are emotionally intelligent, we are better able to regulate our own emotions in order to stay present and focused during a conversation. This means that we are less likely to become defensive or reactive when faced with challenging or emotional topics. Instead, we can remain calm and open, creating a safe space for the speaker to express themselves. In addition, emotional intelligence allows u...
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