Reflect back what you hear from "summary" of The Lost Art of Listening by Michael P. Nichols
When we reflect back what we hear, we are essentially mirroring what the other person is saying. This involves not only repeating their words, but also capturing the underlying feelings and meanings behind those words. By reflecting back what we hear, we show the other person that we are truly listening and trying to understand their perspective.
Reflecting back what we hear can be a powerful tool in communication because it allows the other person to feel heard and validated. It shows that we are actively engaged in the conversation and care about what they have to say. This can help build trust and rapport in the relationship, as the other person feels that their thoughts and feelings are being respected and acknowledged.
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