Prioritize customer satisfaction and outcomes over output from "summary" of The Lean Mindset by Mary B. Poppendieck,Thomas David Poppendieck
The key to success in any business is to prioritize customer satisfaction and outcomes over output. This means focusing on delivering value to the customer rather than just producing more output. By putting the customer first, businesses can ensure that they are meeting the needs and expectations of their customers, which ultimately leads to increased customer loyalty and profitability.
In the Lean Mindset, the emphasis is on creating value for the customer through continuous improvement and innovation. This requires businesses to constantly evaluate their processes and products to ensure that they are meeting the needs of their customers. By prioritizing customer satisfaction and outcomes, businesses can stay ahead of the competition and ensure long-term succ...
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