Overcome objections by listening and addressing concerns from "summary" of The Introvert's Edge by Matthew Pollard,Derek Lewis
When you encounter objections from potential customers, it's crucial to approach them with a listening ear and a willingness to address their concerns. This means truly hearing what they have to say, understanding their perspective, and empathizing with their point of view. By actively listening, you can glean valuable insights that will help you tailor your responses to effectively alleviate their doubts and reservations.
Addressing objections is not about simply countering with rehearsed rebuttals or trying to persuade the customer to see things your way. Instead, it's about engaging in a dialogue that demonstrates your genuine interest in resolving their concerns. This approach shows that you value their feedback and are committed to finding a solution that meets their needs.
When addressing obj...
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