Build strong relationships with employees and customers from "summary" of The Infinite Game by Simon Sinek
In a world where the game is infinite, the key to success lies in building strong relationships with both employees and customers. These relationships are not just transactional - they are based on trust, empathy, and a shared sense of purpose. When employees feel valued and supported, they are more likely to go above and beyond for their organization. Likewise, when customers feel understood and appreciated, they are more likely to remain loyal and advocate for the brand. Building strong relationships requires a genuine commitment to listening, understanding, and empathizing with others. It means taking the time to get to know employees on a personal level, to understand their goals, fears, and motivations. It means treating them as individuals, not just as cogs in ...
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