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Communication was key to success from "summary" of The Idea Factory by Jon Gertner
The Bell Labs engineers and scientists understood that successful innovation depended on effective communication. They realized that sharing ideas, collaborating, and building off each other's work were essential components of their success. Without open lines of communication, breakthroughs would be limited, and progress would be stifled. To foster communication, Bell Labs created a physical environment that encouraged interaction. The layout of the building was designed to promote chance encounters and spontaneous conversations among employees from different departments. Researchers were encouraged to mingle, share their findings, and seek feedback from their colleagues. In addition to the physical layout, Bell Labs also implemented ...
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